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Return & Refund Policy

1. Overview

At Tracking Monkey Security Solutions, we want you to be completely satisfied with your purchase. If you are not entirely happy with your dash cam or tracking device, we’re here to help.

2. Return Window

You have [Insert Number, e.g., 30] calendar days to return an item from the date you received it.

  • To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.

  • Your item must have the receipt or proof of purchase.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  • Approval: If your return is approved, we will initiate a refund to your credit card (or original method of payment).

  • Timing: You will receive the credit within a certain amount of days, depending on your card issuer's policies.

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Non-Returnable Items

Several types of goods are exempt from being returned:

  • Software Subscriptions: Once a tracking software license or cloud storage subscription has been activated, it cannot be refunded.

  • Gift Cards: Gift cards are non-refundable.

  • Custom Hardware: Any bespoke or custom-configured tracking units.

6. Defective or Damaged Items (Exchanges)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Insert Email Address] and send your item to: [Insert Physical Address].

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Contact Us

If you have any questions about these Terms, please contact us at: